Get in Touch with Our Support Team
Our dedicated customer support team is available to assist you with account queries, gaming inquiries, responsible gambling concerns, and technical issues. We maintain strict compliance with UK Gambling Commission regulations and are committed to resolving your concerns promptly and professionally. Whether you’re a new player or an experienced gambler, our multilingual support staff are ready to help you navigate our platform safely and securely.
Primary Contact Methods
| Contact Channel | Details | Availability |
|---|---|---|
| Live Chat Support | Instant messaging available on our platform | 24/7 |
| Email Support | [email protected] | Response within 24 hours |
| Telephone Support | +44 (0)20 7946 0958 | Monday–Friday, 09:00–22:00 GMT |
Support Departments and Response Guidelines
- Account Management: Password resets, verification, and profile updates
- Payment Queries: Deposits, withdrawals, and transaction history
- Responsible Gambling: Self-exclusion, deposit limits, and counselling resources
- Technical Issues: Game compatibility and platform troubleshooting
- Complaints: Formal disputes handled within 8 weeks per FCA guidelines
Last updated: January 9, 2026